Refund Policy
Returns
Our policy lasts 3 business days. If 3 days have gone by since your product arrived, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ariel-design.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ariel-design.com and send your item to: Nechama 10, Tel-Aviv 6811538, Israel.
Shipping
To return your product, you should ship your product to: Nechama 10, Tel-Aviv 6811538, Israel.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages
Damages on delivery must be documented and reported within 3 business days of receipt.
Ariel Zuckerman Studio will not be responsible for any repair or replacement of damaged goods reported after this time.
If damage has occurred during shipment, all packaging must be retained and the goods must be signed for either as ‘damaged’ or ‘not checked’. Failure to do so may invalidate any claim.
Reception of the products
1. Check for any visible damage to the packaging. If yes, report it immediately to the delivery man and on your shipping receipt.
2. Open the package and check the contents.
3. If there is any visible damage to the product, please document and notify us immediately with photos and your order number.
We are not responsible for the following:
1. Damage caused by incorrect cleaning solutions or methods.
2. Damage caused by incorrect installation or assembly by the customer or the customer’s agent.
3. Damage caused by exposure to weather and poor environment.
4. Any cost of installation, removal or re-installation.
5. Restoration or repair work.
6.Any parts that purchased from other supplier for our lighting fixtures.
